1. Company Identification
The website www.laboxavin.fr is operated by the company Laboxavin, with its registered office at 4 rue Lefèvre-Utile in Nantes, and registered with the Nantes Trade and Companies Register under number 815243506.
2. Scope of Application
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the website www.laboxavin.fr.
By confirming their order, the customer acknowledges having read and unreservedly accepted these GTC.
Laboxavin reserves the right to modify these conditions at any time. The applicable conditions are those in force on the date the order is confirmed.
3. Products
The products offered for sale are those presented on the website www.laboxavin.fr, within the limits of available stock.
Photographs, descriptions, and information relating to the products are provided for informational purposes only. Despite the care taken in their presentation, minor variations may exist without engaging the responsibility of Laboxavin.
In the event of a product being unavailable after an order has been confirmed, the customer will be informed as soon as possible and may obtain a refund for the product concerned or its replacement with an equivalent product.
4. Orders
Any order placed on the website constitutes a firm and definitive offer to purchase.
The customer undertakes to provide accurate information when placing their order. Laboxavin cannot be held responsible for the consequences related to an error in entering delivery or billing details.
Laboxavin reserves the right to refuse or cancel any order in the event of:
- a prior dispute with the customer;
- total or partial non-payment of a previous order;
- suspicion of fraud;
- a legitimate reason affecting the interests of the company.
5. Prices and Payment
The prices displayed on the website are in euros and include all taxes (TTC), unless otherwise indicated.
Delivery costs are indicated before the final confirmation of the order.
Laboxavin reserves the right to modify its prices at any time, it being understood that products will be invoiced at the rate in force at the time of the order.
Purchases can be paid by:
- credit card;
- PayPal;
- bank transfer;
- any other payment method offered on the website.
The customer guarantees that they have the necessary authorizations to use the chosen payment method.
6. Delivery
Products are delivered to the address indicated when the order was placed.
Communicated delivery times are indicative and may vary depending on the carrier, destination country, and logistical constraints.
Laboxavin cannot be held responsible for delays resulting from:
- a case of force majeure;
- an event beyond its control;
- an error in the information provided by the customer;
- a delay attributable to the carrier.
The transfer of risks occurs when the package is handed over to the carrier.
The customer is required to check the condition of the package upon receipt and immediately report any anomaly.
7. Deliveries outside the European Union
Orders shipped outside the European Union, particularly to the United Kingdom, Switzerland, or any other third country, may be subject to customs duties, import taxes, local VAT, excise duties, or other administrative fees required by the competent authorities of the destination country.
These costs are exclusively the responsibility of the customer and are neither invoiced, collected, nor controlled by Laboxavin.
The customer is solely responsible for paying the sums claimed by the customs authorities or by the carrier acting on their behalf to allow customs clearance and delivery of the goods.
In the event of the customer's refusal to pay these fees, the package may be blocked, returned to the sender, or destroyed in accordance with the procedures of the carrier and the competent authorities.
Any return, storage, destruction, or processing costs charged to Laboxavin may be deducted from any potential refund.
Laboxavin cannot be held responsible for delays, delivery refusals, or additional costs resulting from the customs formalities applicable in the destination country.
8. Right of Withdrawal
In accordance with current regulations, the customer has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal.
Products must be returned:
- complete;
- unopened;
- in their original condition;
- in their original packaging.
Return costs remain the responsibility of the customer unless otherwise provided by law.
The refund will be made within a maximum period of fourteen (14) days after receipt and verification of the returned products.
9. Legal Guarantees
The products sold benefit from the legal guarantees provided by French legislation.
The customer benefits in particular from:
- the legal guarantee of conformity;
- the legal guarantee against hidden defects.
Any claim must be addressed to Laboxavin's customer service, accompanied by all useful supporting documents.
10. Liability
Laboxavin cannot be held responsible for damages resulting from:
- improper use of the products;
- inadequate storage of the bottles;
- an event of force majeure;
- a malfunction of the internet network or third-party services.
Laboxavin's liability is limited to the amount of the order concerned.
11. Personal Data Protection
The information collected is necessary for order processing and customer relationship management.
Personal data is processed in accordance with the applicable regulations concerning personal data protection.
The customer has a right to access, rectify, object, delete, and port their data.
Any request can be made via the contact page of the website.
12. Intellectual Property
All elements present on the website www.laboxavin.fr, whether visual, textual, graphic, photographic, audio, or software, are protected by intellectual property provisions.
They remain the exclusive property of Laboxavin or its partners.
Any reproduction, representation, modification, or exploitation without prior authorization is strictly prohibited.
13. Applicable Law and Disputes
These GTC are governed by French law.
In the event of a dispute, the parties will primarily seek an amicable solution.
Failing an amicable agreement, the competent French courts will have sole jurisdiction to hear the dispute.