Refund Policy

As an online wine store, Laboxavin.fr is committed to providing top quality products to its customers. We are also aware that problems can arise, and we take responsibility for providing a clear and fair refund policy to ensure our customers' satisfaction.

If for any reason you are not satisfied with your purchase from Laboxavin.fr, we offer a 30 day refund policy from the date of delivery. If you received a damaged, defective or incorrect product, please contact us immediately so that we can resolve the problem.

To be eligible for a refund, your product must be in its original condition and in its original packaging. We cannot accept opened or used products for a refund unless they are faulty.

To request a refund, please contact us at the email address listed on our website or via our contact form. Please provide your order number and a detailed description of your refund request.

Once we've received and inspected your refund request, we'll send you an email to let you know we've received your request. We will also notify you of the approval or rejection of your refund request.

If your request is approved, we will process your refund and automatically credit your credit card or original method of payment. Processing times vary depending on your bank or payment method.

We are committed to providing an exceptional online shopping experience and to handling all issues diligently and promptly. If you have any questions about our refund policy, please contact us anytime and we will be happy to help.

We are proud to offer you an exceptional selection of wines and we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return wine products for a refund, exchange, or store credit, subject to certain conditions.

1. Return Conditions: Wine products must be returned in new and unopened condition. If the product is damaged or opened, we will not be able to accept the return. Defective or incorrect wine products may be returned for a full refund.

2. Returns deadlines: We accept returns within 14 days of receipt of the order. If you need more time to review the product, please contact us to discuss an extension.

3. Refunds: We will refund the full amount of your purchase less the original delivery charge. Refunds will be made via the original form of payment.

4. Restocking Fee: We reserve the right to charge a restocking fee for returned wine products, particularly if they have been opened or tampered with. Restocking fees will be deducted from the final refund.

5. Proof of Purchase: Consumers must provide proof of purchase to process refund requests. Please retain receipts or order confirmations to facilitate the refund process.

6. Return process: To return a wine product, please contact us at info@laboxavin.fr to obtain a return authorization. Consumers are responsible for return shipping costs.

7. Refund Policy: We are committed to providing clear and fair refund policies to ensure customer satisfaction.

We are here to answer all your questions or concerns. Do not hesitate to contact us for any request for additional information.